FAQs
Shipping & Delivery
Q: How long will my order take to arrive?
A: All orders are carefully packaged and dispatched via Royal Mail 48-hour service. Please allow up to 5 working days for your order to be processed and dispatched, ensuring every item meets our premium standards.
Q: Do you offer international shipping?
A: At this time, we only ship within the UK to maintain our high standard of service and product integrity.
Product Information
Q: What are your wax melts and candles made from?
A: All our wax melts and candles are crafted from 100% soy wax and curated fragrances for a refined and enduring experience.
Q: Are your fragrance products safe for my home and family?
A: Yes. Every product is non-toxic, premium quality, and designed with both elegance and safety in mind.
Q: Can I use your products in small spaces or cars?
A: Absolutely. From car perfumes to aroma beads, each item delivers a subtle, sophisticated scent wherever it is placed.
Care & Usage
Q: How do I get the most from my wax melts or aroma beads?
A: Place wax melts in a burner with a tea light or electric heater for a slow, luxurious fragrance release. Aroma beads can be displayed in jars or sachets to scent your space elegantly.
Q: How should I care for my reed diffusers and candles?
A: Keep candles away from drafts and trim wicks to 5mm before lighting. Flip diffuser reeds periodically to maintain a gentle, consistent aroma.
Orders & Returns
Q: Can I return or exchange a product?
A: Due to the perishable and delicate nature of our products, such as wax melt snap bars, returns are unavailable. While snap bars may break in transit, we take every care to securely package each product to ensure it arrives in the best possible condition.
Q: Do you offer gift packaging?
A: Yes. Each product can be beautifully wrapped, perfect for gifting with elegance and sophistication.
Custom & Exclusive Options
Q: Can I request bespoke fragrances or sets?
A: Yes. We offer bespoke and limited-edition options for select products. Please contact us for inquiries about custom orders.